Terms of Service
Updated and effective October 29, 2026. Version 2026-10-29.5. These terms are an agreement between you and the operator of TrainWindowAI.
1. Operator and eligibility
TrainWindowAI is operated by Chen Wenjian, an individual operator in China. Contact: support@trainwindowai.com. You must be 18 or older to use the service. By creating an account, uploading a photo or buying credits you accept these Terms, the Acceptable Use Policy (/acceptable-use) and the Privacy Policy (/privacy-policy).
2. The service
When generation opens, you upload one car photo and receive a 10-second, 720p, 9:16 silent AI-generated MP4 using our fixed train-window scene. The models in use and the platforms we access them through are listed on our About page (/about). AI output varies: vehicle identity, body shape, wheels, small details and timing are not guaranteed, and generation time varies.
3. Not affiliated
Styles may be inspired by public social media trends. We are not affiliated with or endorsed by the platforms, artists, brands, model makers or creators behind them. Results must not be presented as official content or an endorsement.
4. Your photos and permission
Upload only vehicle photos you own or are authorized to process, without people or readable number plates. You keep your rights in your photos and grant us the limited permission needed to store, process with the providers listed in the Privacy Policy, review and deliver your request.
5. Prices and credits
Credits are sold as one-time USD packs: One Train Window Video 10 credits for $8.99. One standard video uses 10 credits; the cost is also shown before you create it. There is no subscription, automatic renewal or automatic top-up. Credits are personal, non-transferable, not cash and do not expire while the service operates. Applicable taxes and the final total are shown before you authorize payment.
6. Payment
Each purchase authorizes only the one-time total shown at checkout. When approved and enabled, Waffo Pancake acts as Merchant of Record. Checkout is currently unavailable. Credits are delivered after verified payment confirmation; a browser redirect is not proof of payment.
7. Failed and declined results
Starting a job reserves its credits. If the job fails, or a safety check declines the photo, the text or the result, the credits return to your balance automatically. If a provider result is uncertain we reconcile it before returning credits or starting again; we do not silently resubmit.
8. Refunds
You can request a refund of unused credits within 14 days of purchase by emailing support@trainwindowai.com from your account email with the order date. Finished results are normally not refundable because the model cost has been paid, but clearly broken results and any mandatory consumer remedies remain eligible for review. This policy does not remove statutory cancellation, withdrawal or refund rights. See /refund-policy.
9. Output use
Every result is AI-generated. As between you and us, you own any rights that can lawfully arise in your output; we claim no ownership of your photos or results. You may use results for personal and social posting, subject to third-party rights, platform rules and provider terms. This does not guarantee that an AI output qualifies for copyright protection or is unique or cleared of third-party rights. Review results before using them and disclose that they are AI-generated where a platform or law requires it. We do not use your photos or results to train models.
10. Breach and account action
If you break these Terms or the Acceptable Use Policy, we may decline requests, remove or restrict access to content, suspend or close accounts, and remove credits obtained through fraud or abuse. Paid, unused credits are handled under the Refund Policy, and mandatory consumer rights remain unaffected. You can appeal any action by emailing support@trainwindowai.com.
11. Availability and liability
The service is provided as available. To the extent permitted by law, our total liability is limited to the amount you paid us in the 12 months before the claim. Nothing limits rights that cannot lawfully be limited.
12. Law, changes and closure
These Terms are governed by the laws applicable to the operator in China, without removing mandatory protections where you live. Material changes will be announced through a visible site notice at least 14 days before they take effect; urgent legal or security changes may take effect sooner with notice as soon as practicable. If we close the service or terminate your account for reasons unrelated to your breach, unused paid credits are refunded proportionally. If a provision is unenforceable, the remaining provisions continue to apply. Contact: support@trainwindowai.com.
13. Account security and closure
Keep your credentials secure and tell support@trainwindowai.com if you suspect unauthorized use. You may stop using the service and request account closure at any time through that email. We verify requests before removing access and handle personal data under the Privacy Policy. There is no recurring charge to cancel. For voluntary closure, unused paid credits are handled under the Refund Policy; closure does not remove an existing refund claim or mandatory consumer rights.
14. Billing disputes
For a duplicate or incorrect charge, contact support@trainwindowai.com with your account email, order date and transaction reference if available. We aim to acknowledge the request within 2 business days and provide an initial review or progress update within 7 business days. This support process does not limit your right to contact your payment provider, dispute a charge or seek a statutory remedy.
Questions? support@trainwindowai.com