Refund Policy
Updated and effective October 29, 2026. Version 2026-10-29.5. Pay only for results that finish. Mandatory consumer rights remain unaffected.
Failed or declined results
If a job fails, or a safety check declines your photo, your text or the result, its credits go back to your balance automatically. This is a balance correction, not a cash refund.
Unused credits: 14 days
Email support@trainwindowai.com within 14 days of purchase from your account email with the order date to refund the unused credits in that purchase. For a partly used pack, the refund is proportional at that pack’s per-credit price.
Finished results
Finished results are normally not refundable because the model cost has already been paid. If a result is clearly broken (for example a frozen or corrupted file, or the car is substantially unrelated to your photo), email us and we will review it.
Billing errors and chargebacks
Charged twice or the wrong amount? Email support@trainwindowai.com with your account email, order date and transaction reference if available. We correct confirmed billing errors. We aim to acknowledge requests within 2 business days and provide an initial review or progress update within 7 business days. Contacting us does not limit your right to dispute a charge with your payment provider.
Processing
Approved refunds are sent through Waffo Pancake to the original payment method; bank timing varies. A refund removes the unused credits of that order.
Contact
Refund, billing and support requests: support@trainwindowai.com.
Questions? support@trainwindowai.com